Shipping

Shipping costs and delivery timeframes vary by location. See the estimates below, and refer to the checkout page for accurate rates and timing based on your address.

Location	Shipping Time Frame
Auckland	1-4 business days
North Island	4-8 business days
South Island	5-9 business days
Rural Addresses	+ 1-2 business days

Returns

Thank you for shopping with PowerBells. We want you to be completely satisfied with your purchase. Please review our return policy below, which applies alongside your rights under the New Zealand Consumer Guarantees Act 1993.

14-Day Return Window

You have 14 days from the date of delivery to request a return. To start a return, email info@powerbells.co.nz with your order number and reason for return, and wait for our confirmation before sending anything back. Items sent back without an approved return request cannot be accepted. Returns must be sent to our Auckland warehouse; we will provide the address once your return is approved.

Return Conditions

To qualify for a return, the item must be:

• In original, undamaged, unused condition, showing no signs of wear or assembly.
• Returned in its original packaging, with all accessories, manuals, and components included.
• Requested within 14 days of delivery.

Change-of-Mind Returns — Return Shipping Is Paid by the Customer

If you are returning an item because you have changed your mind (i.e. the product is not faulty):

• You are responsible for arranging and paying the return shipping cost. Return shipping is booked and paid by you; we do not provide return labels for change-of-mind returns.
• If your order was shipped with free delivery, our original outbound shipping cost will be deducted from your refund. Free shipping is a subsidised cost, not a waived one — for example, a dumbbell set delivered "free" to the South Island carries an actual freight cost of $90–$210, which will be deducted if the item is returned.
• A restocking fee of 10% of the product price applies to change-of-mind returns to cover handling and re-inspection.
• Return shipping costs are non-refundable, and the item remains your responsibility until it reaches us — we recommend a tracked, insured courier.

Faulty, Damaged, or Incorrect Items — We Cover It

If your item arrives faulty, damaged, or is not what you ordered, this is covered under the Consumer Guarantees Act and the change-of-mind charges above do not apply:

• Contact us at info@powerbells.co.nz within 48 hours of delivery with photos of the product and packaging.
• We will cover the cost of return or replacement shipping and will repair, replace, or refund the item, as appropriate.

Custom & Made-to-Order Products

Custom-built and made-to-order equipment — including bespoke Power Cages, custom functional trainers, and any item built to your chosen configuration, colour, or specification — cannot be returned or refunded for change of mind, as these are produced specifically for you. Your rights under the Consumer Guarantees Act for faulty goods are unaffected.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to your original payment method within 14 business days, less any applicable outbound shipping and the 10% restocking fee noted above. Please note it can take additional time for your bank or card provider to post the refund.

Failed or Missed Deliveries

If delivery cannot be completed because no one is available at the delivery address, the item may be returned to us and redelivery charged at cost. Please ensure someone is available, or arrange an authority to leave, to avoid additional fees.

Drop-Off Returns

For drop-off returns, please contact us first to schedule a time and receive location details.

Need Help?

For any questions about returns, contact our customer support team at info@powerbells.co.nz.

Thank you for choosing PowerBells for your fitness needs!